Moving Rights and Responsibilities If you are moving and hiring a moving company, you need to be aware of your rights and responsibilities. The Federal Motor Carrier Safety Administration (FMCSA) has created consumer protection regulations that are designed to help keep customers safe. Here at American Eagle Van Lines, we want to make sure and share everything with you that should be provided by a licensed moving company, as well as things that you, the customer, are responsible for when working with a professional mover. As per the FMCSA, your mover should provide you with the following information: An estimate in writing The “Ready to Move” brochure or link to the website Info on the mover’s arbitration program A written notice about access to the mover’s tariff The process that the mover has for handling claims A link to the FMCSAs “Your Rights and Responsibilities When You Move” booklet The customer is responsible for: Reading and understanding all moving documents that are provided to them by the mover. Asking questions for clarifications, if needed. Being available at the time of pickup and delivery of your possessions, or having an appointed and trusted representative available in their place. Notifying the mover ASAP if there is a change with the shipment parameters, such as moving date, additional items, additional drop off point, etc. Paying the amount agreed upon and in the form agreed to with the mover. Filing claims for loss, damage or delays with the mover as soon as possible, if necessary. You can find more detailed information on all of your Rights and Responsibilities at the fmcsa.dot.gov website. No matter which mover you decide to work with, please do your own research and be sure that you are well informed.